Terms & conditions

FrankFinds is operated by VDM Global & Co LIMITED, established in Hong Kong. These terms apply to the website and to services supplied by VDM Global & Co LIMITED under the FrankFinds name.

Our services are intended for businesses and commercial projects. Sending an enquiry does not create a service agreement or guarantee that we can accept a project.

The exact services, deliverables, timing, fees, payment schedule and responsibilities for a project will be set out in a proposal, quotation, invoice or other written agreement. If that project document conflicts with these terms, the project document takes priority.

Unless agreed otherwise, estimates are based on the information available at the time and may change if the brief, quantities, specifications, supplier pricing, freight costs, duties or external requirements change.

In Sourcing, you buy directly from and pay the factory. Factory pricing is visible. You are the importer of record. We guide supplier selection, negotiation, production follow-up, quality control and logistics within the agreed scope.

In Supply, FrankFinds acts as your supplier and importer. You receive a fixed unit price delivered DDP (Delivered Duty Paid) to the agreed destination, including production, quality control, freight, duties and delivery. The quotation and invoice identify the contracting and invoicing company and the agreed responsibilities. The Supply agreement must specify delivery, product compliance, risk and any applicable exclusions.

We earn a sourcing fee or a margin in the Supply price, never both on the same order. We do not accept commissions from factories.

Sourcing Check: €495, with €250 off your first order. Find & Verify: €1,450, with €450 off your first order. On the Ground: €2,950, with €750 off your first order. Discounts apply to a first order placed within 3 months. One product includes up to 3 colour or size variants.

First steps are paid 100% upfront. Prices exclude VAT. Samples, freight and inspections are charged at cost. Any separate inspection or audit is scoped and priced before commitment. A price check on your top 3 products already being purchased is free.

You must provide accurate, complete and timely information, review samples and approvals carefully, and confirm that products, branding, claims and instructions are lawful in the markets where you plan to sell. Delays in feedback, approvals or payment may move the delivery schedule.

You confirm that you have the right to use any designs, trademarks, specifications, images or other materials you provide.

We source, assess, coordinate and manage third parties, but factories, carriers, inspectors and other suppliers remain independent businesses. Samples and production goods can have reasonable manufacturing variations. Final requirements and acceptable tolerances should be agreed in writing before production.

We do not guarantee supplier availability, production capacity, customs clearance, freight schedules or outcomes controlled by third parties or public authorities. We will communicate material issues we become aware of and work toward a practical resolution within the agreed scope.

Sourcing fees are 5–7% of order value, with a minimum fee of €1,000 per order. The fee is invoiced when the order is placed and is due within 14 days. Supply orders start at €10,000, with 50% paid on order and 50% before shipping. Build Your Brand development starts from €5,000.

Fees, deposits, currencies, expenses, taxes and payment dates are stated in the relevant proposal or invoice. Payments must be made without deduction unless required by law. Work may be paused if an amount is overdue.

Changes to an approved brief, sample, specification, quantity or schedule may affect price and timing. We will confirm material changes before proceeding.

Cancellation and refund rights depend on the stage of the project and the commitments already made. Unless a project document says otherwise, completed work, committed supplier costs, approved production, custom goods and third-party expenses are non-refundable. Any remaining uncommitted balance will be handled according to the written project agreement and applicable law.

Each party keeps ownership of materials it owned before the project. Ownership and permitted use of newly created designs, specifications, brand assets or other deliverables will follow the relevant project agreement. Unless agreed otherwise, final deliverables transfer only after full payment.

Both parties must use reasonable care with confidential commercial information and may share it only with people who need it for the project or where disclosure is legally required.

Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit or lost opportunity. Our total liability arising from a project will not exceed the fees paid to us for the part of the project giving rise to the claim.

Neither party is responsible for delay or failure caused by events outside reasonable control, including transport disruption, government action, customs delays, strikes, natural events, epidemics, power or communications failures, or supplier shutdowns. Payment obligations for work already completed are not affected.

Either party may end a project as allowed by the relevant project agreement. We may suspend or end work for serious breach, unlawful instructions, non-payment or conduct that creates a material compliance, safety or reputational risk.

These terms are governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction, unless the parties agree another dispute process in writing.

Questions can be sent to frank@frankfinds.co. Personal information is handled under our Privacy policy.