Privacy policy

FrankFinds is operated by VDM Global & Co LIMITED, established in Hong Kong. In this policy, “FrankFinds”, “we”, “us” and “our” refer to VDM Global & Co LIMITED.

Questions about privacy can be sent to frank@frankfinds.co.

When you contact us or request a quote, we may collect your name, company, email address, mobile number, product category, project brief, quantities, budget range, timing, requested services and any references or specifications you provide.

If you join a video call, email us or contact us through WhatsApp, we also receive the information you choose to share through that channel.

We use your information to review and respond to enquiries, prepare proposals, assess products and suppliers, manage sourcing and production work, maintain business records, protect our services and comply with legal obligations.

Where authorised team members use our internal enquiry analysis tool, enquiry text may be processed by an artificial intelligence service to summarise the request and suggest next steps. AI output is reviewed by a person and is not used to make automated decisions with legal or similarly significant effects.

We process information when it is necessary to respond to your request, take steps toward a contract, perform an agreed service, meet a legal obligation or pursue our legitimate business interests, such as keeping records and improving how we handle enquiries.

We share information only where needed with service providers that support our website, cloud storage, communications and internal tools, and with factories, suppliers, inspectors, logistics partners or professional advisers when this is necessary for your project. We do not sell personal information.

Some recipients may be located outside your country. We take reasonable steps to use appropriate safeguards and limit access to what is needed.

We retain information only for as long as it is needed for the purposes described above, including follow-up, project records, legal, accounting and dispute requirements. We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information, or to object to certain processing. Contact us to make a request. We may need to verify your identity first.

You can also complain to the relevant privacy regulator. In Hong Kong, this is the Office of the Privacy Commissioner for Personal Data.

Our website links to services such as WhatsApp and email providers. Their own privacy terms apply when you use them. We may update this policy when our services or legal obligations change. The latest version will always appear on this page.

For website storage and third-party services, see our Cookie policy.